Once we have loaded funds to your Ylaa Wallet, they will be refunded to you only as set out in these Terms.
1. Refund request will be proceeded only 2 months after received the payment in Ylaa Wallet and considered only for the amount available in your Ylaa Wallet.
2. Refund request must be notified in written by email to Ylaa.com.(Email: firstname.lastname@example.org)
3. After receive your refund request, our team of professionals will inspect and verify it and process your refund. The money will be Refunded to the original payment method you've used during charge into your Ylaa wallet. For credit car payment it may take 10 to 15 business days for a refund to show up on your credit card statement, bank transfer and CHQ payment may take 5 to 10 business days.
If anything is unclear or you have more questions feel free to contact our customer support team.
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